Data Protection Policy

24gb Privacy Policy — Your Data Is Safe With Us

Your personal data privacy is our top priority at 24gb. Find out exactly what information we collect, how we use it, and what rights you have — all laid out transparently, right here.

Last Updated: January 2026
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How We Protect Your Privacy

At 24gb, we follow the highest industry standards to keep your data protected.

End-to-End Encryption

Every transaction and piece of personal data is secured with 256-bit AES encryption. Your password is never stored in plain text — it is always kept in hashed form.

No Data Selling

24gb never sells your personal information to advertisers or third parties. Your privacy matters more to us than our business.

KYC Data Protection

Documents submitted for identity verification (NID, passport) are stored on secure servers and accessible only to authorized personnel.

Location Data Controls

We only know your general location (country) for legal compliance purposes. Precise GPS location is never collected or stored.

Ad-Free Experience

24gb does not analyze your betting behavior to serve third-party ads. You can unsubscribe from any promotional email in just one click.

Right to Erasure

You may request deletion of your account and associated data at any time. No data will be retained beyond what is legally required.

Introduction

24gb (referred to as "we", "us", or "the platform") is an online Sports Betting and gaming service provider. This Privacy Policy explains how 24gb collects, uses, stores, and protects the personal information of its users.

By creating an account on 24gb, using our website or app, or contacting us in any way, you are considered to have agreed to this Privacy Policy. Please read it carefully.

24gb believes transparency is the best policy. We've written this Privacy Policy in plain language — no legal jargon — so it's easy to understand. If you have any questions about your data, feel free to reach out to us at any time.

This Privacy Policy is provided in Bangla for the convenience of users in Bangladesh. In the event of any interpretive discrepancy, the English version shall be considered authoritative.

What Information We Collect

24gb only collects information that is necessary to provide its services. We do not collect any excessive or irrelevant data. Details are outlined below:

Data Type Example When It's Collected
Identity Information Name, date of birth, nationality For registration and KYC verification
Contact Information Email, mobile number During Account Registration
Financial Information Mobile banking number, transaction history For deposits and withdrawals
Identity Documents NID, Passport, Driving License During KYC Verification
Device Information IP address, browser, operating system Automatically at Each Session
Betting Activity Betting history, preferred sports While Using the Platform

We do not collect sensitive personal information such as ethnicity, religious beliefs, health data, or political opinions.

How Your Data Is Used

24gb uses collected data solely for the purposes listed below. Each use case has a lawful basis:

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To accept bets, process deposits, and confirm withdrawals.
  • Communication: To send important updates, security alerts, and transaction confirmations.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To meet regulatory requirements and prevent money laundering.
  • Service Improvement: To improve the user experience on the platform.
  • Promotions: To send you relevant offers and bonuses, with your permission.
You can opt out of promotional communications at any time — click the "Unsubscribe" link in any email or contact support. Please note that essential service-related messages cannot be turned off.

Data Retention Period

24gb does not retain your data longer than necessary. However, certain legal obligations require us to keep specific information for a defined period:

  • Active Account: All data is retained for the duration of your active account.
  • After account closure: General data is retained for up to 5 years (as required by law).
  • Financial Transaction Records: Retained for up to 7 years.
  • KYC Documents: Retained for up to 5 years after verification.
  • Customer Support Conversations: Stored for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

Sharing Data with Third Parties

24gb never sells your data. However, limited information may be shared with third parties in specific circumstances:

  • Payment Providers: To process transactions with payment providers such as bKash, Nagad, and Rocket.
  • Identity Verification Services: With authorized third parties for KYC verification.
  • Law Enforcement: Under court order or legal obligation.
  • Security Partners: With fraud detection service providers.
Important: All third parties with whom data is shared are contractually bound to uphold the same privacy standards as 24gb and may not use your data for any other purpose.

Cookies Policy

Cookies and similar technologies are used on the 24gb website and app. Cookies are small text files stored on your device.

  • Essential Cookies: Login sessions and security tokens are essential for the platform to function.
  • Performance Cookies: Helps with page load speed and error detection.
  • Functional Cookies: Remembers your language preference and account settings.
  • Analytics Cookies: To understand which parts of the platform are used most.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent 24gb from functioning properly.

Your Rights

As a 24gb user, you have the following rights over your personal information:

Your Data Rights

As a 24gb user, you have full control over your personal data.

1
Right to Access Information

You may request to know what personal information 24gb holds about you. We will respond with full details within 30 days.

2
Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction via Account Settings or by contacting Support.

3
Right to Erasure

After account closure, you may request deletion of all your data beyond what we are legally required to retain.

4
Right to Restrict Processing

Under certain circumstances, you may request that processing of your data be temporarily restricted.

5
Right to Data Portability

You can request a copy of your data in a standard format (such as CSV) that can be used with other services.

6
Right to Object

You may object to your data being used for marketing or profiling purposes, and we will honor that request.

Children's Privacy

24gb is strictly not for anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a minor is found to have created an account, it will be immediately closed and all associated data will be deleted.

If you suspect a minor in your household is using 24gb, please contact us immediately at support@24gb.app.

Security Measures

24gb has implemented the highest technical and organizational measures in the industry to protect your data:

  • SSL/TLS Encryption: All data transmissions are secured using SSL/TLS protocols.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
  • Firewall & DDoS Protection: To protect servers against attacks.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Access Controls: Only authorized staff can access user information.
  • Data Backup: Secure, encrypted backups are taken on a regular basis.

Please note, however, that no internet transmission can be guaranteed 100% secure. In the event of a data breach, we will notify you within the timeframe required by law.

To keep your account more secure — use a strong password, enable 2FA, and never share your login details with anyone.

Changes to Privacy Policy

24gb may update this Privacy Policy from time to time. Reasons for changes may include:

  • New legal or regulatory requirements
  • Addition of new features or services to the platform
  • To ensure better user protection
  • Business Restructuring

For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent version.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

  • Email: support@24gb.app
  • Subject: Send with the subject line "Privacy Request"
  • Response Time: Up to 3 business days

For any formal request regarding your rights, we will verify your identity and respond within 30 days.

Our support team is always ready to assist you in Bangla. Feel free to reach out for any privacy-related concerns.

Start Betting Safely

Your privacy is protected, your data is safe. Join 24gb today and enjoy smart betting on a platform you can trust.

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